Configured weekly schedule
- Recurring weekly structure.
- Open or closed days.
- Usual start and end times.
- Territory by day when this feature is available.
MapMyStaff Help Centre
How do you record a temporary absence for a mobile employee?
An absence represents a one-time date range of unavailability, separate from the configured weekly schedule.
01Distinguish the absence
Use the right setting for the type of unavailability
The schedule and an absence serve two different needs. One describes the recurring framework; the other records a one-time exception.
Temporary absence
- A setting in a mobile employee's profile.
- Start date and end date.
- A one-time exception over a date range.
- A range that can be viewed, reset, or saved.
Rule of thumb: use the schedule for the weekly framework and the Absence tab for one-time unavailability.
02Set the range
Select, verify, and save the unavailability dates
The confirmed journey uses only a start date and end date in the documented Absence tab.
Mobile employee
Absence
Start date
End date
Verify
Save
Steps to follow
- Open the mobile employee's profile.
- Open the Absence tab.
- Select the start date, then the end date.
- Check the displayed range.
- Save the unavailability.
Before continuing
If the range is incorrect, cancel or reset the selection before saving.
After saving, confirm that the displayed range still matches the selected dates before proceeding to the calendar.
03Review the calendar
Separately review appointments already present during the range
Once the absence is saved in the profile, separately check whether appointments are already present during the relevant range.
Review the dates
Open the relevant records
Determine the appropriate action
Absence recorded ≠ appointments automatically handled
Recording the absence does not prove that existing appointments were cancelled, reassigned, or that customers were notified. Review each record before acting.
Remember: do not delete the profile to represent a temporary absence. After saving, verify the range in the profile and in the relevant journey using authorized data. Do not unnecessarily create or modify a real appointment for testing.
Support
Contact supportDoes the absence differ from the period you expected?
Note the employee, saved date range and what appears in the profile or agenda. Check existing appointments separately before contacting support.