A time that looks open in the calendar may not fit once the address, actual service duration, options, breaks and travel are taken into account. MapMyStaff considers these elements before offering a choice, then checks them again before confirmation.
The module supports two booking models so the promise made to the customer matches how your team actually organizes its days.
The customer chooses a service window rather than a precise arrival time.
The period preserves more room to organize the order of the day afterwards.
A one-hour slot represents a proposed start time. It does not limit the appointment duration to 60 minutes.
The actual duration depends on the package, options, and service rules.
In both models, the proposed choice depends on available data and is not an absolute punctuality guarantee in the face of field contingencies.
To know what can actually fit into the day, MapMyStaff starts with the requested service. The package and its options define the price and total duration to schedule.
The package defines the base of the bookable service.
The duration in minutes then becomes part of the availability calculation.
Each option can change the price and add time to the selected service.
The workflow reevaluates price and duration when an option is added or removed.
For an in-home or mobile service, the address is more than contact information. It is used to verify the service area and feeds the travel calculations that can affect whether an appointment fits.
If the area is not covered, no online availability is offered and the customer sees the contact information configured by the business.
A box in the calendar is not an employee’s day on the road. A time may look open and become unusable once service duration, options, the schedule or travel are taken into account.
The calculation considers the employee schedule, breaks, absences, existing appointments, and the start and end of the day. When options add time, availability is recalculated using the complete service.
Depending on where the appointment falls in the day, the calculation can also include travel to the visit and the travel needed for what comes next. Two visits that look workable on paper may no longer fit once the road is added.
In the public workflow, customers enter their own information and never see other records associated with their address. An identity check comes before using credits and confirming the booking.
Office-assisted bookingThe office enters the address, explicitly selects the right customer among any matches, retrieves the information, then verifies or corrects the contact details. Associated credits can then be checked before continuing the booking.
Office tools: map, available period or slot details, and credit checks, depending on the context displayed in the application.
Depending on configuration, the public flow can require email validation or a one-time OTP code before confirmation. An administrator or employee flow can instead rely on an already authenticated account and its permissions, without necessarily requiring the same OTP check.
The summary is recalculated according to the package, options and configured rules. Just before confirmation, amounts, benefits and availability are checked again. If conditions have changed, the booking can be rejected or may need to be recalculated.
After a successful booking, the customer sees a structured on-screen summary and automatically receives an email with the appointment details, whether the booking was made directly by the customer or entered by an employee or administrator.
The price and total duration are recalculated based on the selected items.
Applicable taxes are included in the summary according to the business configuration.
Promotions and credits follow their own eligibility conditions before confirmation.
An adjustment may apply when the service and booking-model rules provide for it.
For certain fixed-time services, charges may apply when the service, employee, and configured rules provide for them.
Availability and sensitive rules are checked again before confirmation.
Displayed choices depend on the booking model, requested service and the conditions known at the time of booking.
A period offers a broader service window and preserves more flexibility for preparing the order of the day. A one-hour slot offers a more precise start time.
No. It only represents a proposed start time. The actual duration depends on the package, options, and service rules.
Because total duration, the schedule, breaks, absences, existing appointments and travel can prevent the visit from fitting into the day.
No. Searching records associated with an address is reserved for the administrative workflow. The public workflow does not display other people linked to that address.
Availability and sensitive rules are checked again. The booking is then recorded, rejected or recalculated if conditions have changed.
Start with an address, a service, its options and your booking model to see which choices can actually fit into the day under the configured rules.
