A
Date and model
Selected date and AM/PM/EV presentation or proposed start-time model.
Help Centre · Booking
Why is a time proposed — or refused?
An empty time on screen is not enough. MapMyStaff evaluates whether the service can actually fit into the day with its duration, available team and travel.
A displayed period remains a candidate.Necessary information may be rechecked before final saving.
The system evaluates a booking possibility, not just an empty hour
A candidate period depends on the available context: date, booking model, address, service and option duration, selected or eligible employee, existing appointments and travel. A proposal can therefore change if any of these elements changes before saving.
01Build the context
Bring together what actually changes availability
The calculation needs the request context before it can propose a time.
B
Address
Visit address and territory when that feature is configured.
C
Service and options
Package, options and total duration that must fit into the day.
D
Employee
Selected employee or eligible employees depending on the workflow.
A one-hour slot indicates a proposed start time; it does not fix service duration at 60 minutes.
02Evaluate the day
Check whether the request can actually fit
Availability also depends on what is already planned around the new booking.
01
Schedule and absences
Working hours, breaks and documented absences limit the usable window.
02
Existing bookings
Already-planned visits use time and define the gaps that are actually available.
03
Travel
Travel before and after the booking can make a visually empty time unusable.
04
Full duration
The service and its options must fit together within the day context.
03Read the result
A proposal, recalculation and refusal do not mean the same thing
The result reflects the context at calculation time; it does not always reveal a single cause.
01
Proposed
The current context allows this period to be attempted, subject to final checks.
02
Recalculated
A change in date, option, employee or day can change the displayed choices.
03
Refused
The request does not fit the evaluated context; check the factors instead of assuming a bug.
A refusal can come from several combined constraints. Change one variable at a time when diagnosing the context.
04Check before saving
Displayed availability is not yet a confirmed booking
The documentation calls for another check when context changes and before final save.
01
Before saving
Recheck the context-sensitive elements instead of treating the earlier display as final.
02
After a change
If a booking, option or employee changes, recalculate the affected availability before concluding.
Related resources
Continue with settings or checks
Each card clearly identifies the resource and destination.
Collection
Booking and availability
Explore guides about calculation, time models, absence of periods, and appointment modification.
Explore booking guides →Models
AM/PM/EV or one-hour slots
Understand how AM, PM, or EV periods differ from proposed start times.
Compare booking models →Diagnosis
Why is no period available?
Follow a structured method to review factors that may explain an empty calendar.
Diagnose the absence of periods →Management
Modify or cancel an appointment
See what information may need to be rechecked when an existing appointment changes.
Understand modification or cancellation →