This collection helps you choose the right guide for reviewing an address, coverage rule, travel fee, missing route, or optimization proposal. These topics are related, but each step answers a different question and does not automatically guarantee the next. Available functions and information may vary by flow.
An address may need to be checked and, when the flow allows it, converted into information usable for the next checks. A usable address or position does not prove on its own that an area is covered. A coverage rule does not automatically determine a travel fee. A route depends on the available information and conditions, while optimization compares or proposes an order without automatically constituting the final decision. Each guide addresses a particular step, and the operational decision may require confirmation suited to the context and available functions.
These five concepts are related, but they do not meet the same need and are not validated in the same way.
Describes reviewing an address and, when the flow allows it, transforming it into information usable for the next checks.
Limit : A corrected or recognized address, or one associated with a position, proves neither area coverage nor complete accuracy of the information.
Describes checking the rules, areas, or coverage information available for the relevant flow.
Limit : Coverage should not be inferred from an isolated postal code, address, or map point.
Describes reviewing a possible business rule when a fee is displayed, expected, or disputed.
Limit : A fee should not be inferred from the displayed distance alone; its basis, threshold, and amount depend on the rule that actually applies.
Describes a route calculated from the location information and other usable data available in the flow.
Limit : A displayed route guarantees neither future traffic conditions, an exact duration, nor a certain arrival time.
Describes an order comparison or proposal based on the data and constraints considered.
Limit : A proposal guarantees neither the absolute best order, minimum distance, punctuality, nor a financial result.
The following flow helps place each guide. It does not replace the detailed checks specific to each situation.
The input and visible information are reread.
Limit : An address may be incomplete, ambiguous, or not correspond exactly to the real situation.
The available result is reviewed or the observed issue is documented.
Limit : This result does not prove that the area is covered.
The available coverage rules and information are reviewed.
Limit : Their presence, form, and precision may vary by flow.
The visible or documented business rule is consulted when a fee is involved.
Limit : No universal amount, threshold, or calculation method should be inferred.
The displayed result is reread or the absence of a route is documented.
Limit : A missing route does not automatically reveal its cause, and a displayed route does not guarantee future conditions.
A proposal or comparison may be reviewed before applying an available change.
Limit : Optimization remains a decision aid and guarantees no perfect operational or financial result.
Start with the symptom or question that best matches what you see in your flow.
Check the address, available information, and coverage rules before concluding that there is an issue.
What is not guaranteed : A correction does not guarantee that the address will become eligible, and a postal code alone does not determine coverage.
Read the guide →Reread the applicable business rule when a fee is displayed, expected, or disputed.
What is not guaranteed : No identical amount, threshold, or calculation method is guaranteed in every flow.
Read the guide →Review the visible information and result obtained before concluding that there is an outage.
What is not guaranteed : The absence of a route does not always make it possible to identify the exact cause immediately.
Read the guide →Distinguish a calculated proposal from the operational decision that still needs to be confirmed.
What is not guaranteed : No absolute best order, time saving, cost saving, or free movement of a fixed-time appointment is guaranteed.
Read the guide →These guides help explain the available checks and decisions. They do not guarantee a particular operational or financial result.
Use the product pages and complementary collections that match your need.
Learn how sequences may be compared, adjusted, and applied according to available data and constraints.
View the page →Learn about the functions related to services, durations, and time models used in the booking flow.
View the page →Explore guides on offered periods, unavailable booking times, and appointment changes.
View the collection →Learn about the main information categories that may be relevant according to the features used.
Read the guide →Gather the context, steps, and observed result before contacting support.
Read the guide →Search for another guide among the Help Centre collections.
Visit the Help Centre →Prepare only the elements useful for diagnosis:
Security instruction : Never send a password, authentication code, key, token, technical secret, unnecessary full address, or unnecessary personal information.
