Date and model
The selected date and booking model determine candidate periods or proposed start times.
Help Centre · Booking
Booking and availability
Understand why a period or proposed start time appears, is refused or disappears — then open the guide that matches what you are seeing.
A proposed period is not yet a confirmed booking.Applicable rules and data are rechecked when saving.
Availability is more than an empty calendar slot
The date, service and option duration, available employees, their existing day and travel can all affect what can be proposed. The displayed model — AM/PM/EV or a proposed start time — changes how the choice is presented, not the need to verify feasibility before saving.
02What the calculation checks
Four things to check before treating a time as free
The calculation connects the requested booking to the actual workday. Start with these four categories.
Service and duration
The package and its options determine the total duration that must actually fit into the day.
Team and day
Schedules, breaks, documented absences and existing appointments can reduce or shift the available choices.
Address and route
The address, territory when configured, and travel before or after the visit can make a period impractical.
4 guides
Explore booking guides
Choose the article that matches the observed result or the action you need to prepare.
Calculation
How does MapMyStaff determine availability?
Follow the checks that turn a request into a candidate period.
Understand availability calculation →Models
AM/PM/EV or one-hour slots?
Distinguish a booking window from a proposed start time.
Compare AM/PM/EV and one-hour slots →Diagnosis
Why is no period available?
Check the context without changing several rules at once.
Diagnose the absence of periods →Management
Modify or cancel a booking
See what may need recalculation when an existing booking changes or is removed.
Understand modification or cancellation →Related collections
Continue in the Help Centre
Review administrative, territorial, and pricing settings that influence what is displayed during booking.
Support
Contact supportDoes the issue remain unexplained?
Prepare a documented case with the expected result, observed result, date, journey used, and booking context. Avoid including unnecessary personal data.