MapMyStaff Help Centre

Why is the displayed price different from the expected amount?

Compare selected services and options, fees or adjustments, taxes, eligible benefits, and the final revalidated total.

Immediate answer

Reconstruct the booking line by line

A booking amount is not a single block. It combines three families of items: selected options, conditional additions such as fees or taxes, and eligible discounts. To find the discrepancy with the expected result, compare the separate lines that make up the displayed summary.

Summary composition

Four blocks to compare

Start with the selection, then identify additions and discounts, and let the server confirm the total before booking.

Selection

Selected package
Options added
Quantities entered

Conditional additions

Minimum charge
Travel
Taxes

Discounts

Eligible promotion
Available credits
Accepted code

Confirmed total

Recalculated summary
Identifiable adjustments
Server confirmation

The server remains the final authority in the documented journey.

01Review the selection

Check options and quantities

A package represents a set made up of one or more options. Price and duration come only from the options added to the package.

Different option

Compare the service actually selected

Check whether another option was selected or whether an expected option is missing from the summary.

Option added

Identify additional items

An option added intentionally or by mistake can change both the price and the total time required.

Quantity

Confirm the number of units

A different quantity can multiply the price associated with the option and change the booking's total duration.

Option values

Review the displayed price and duration

Compare the values attached to each option with what you expected for the booking.

02Check additions

Identify conditional lines

The journey may add certain lines depending on the booking context and the settings configured by the business.

Floor

Minimum-charge adjustment

It may increase the amount to reach a billing floor when this setting is active and applicable to the context.

Travel

Travel fee

They may appear as a separate line when the configuration and context, including certain exact time slots, trigger them.

Tax configuration

Configured taxes

They are calculated and displayed according to the settings entered by the business. MapMyStaff applies these technical settings, but does not guarantee their compliance with applicable tax obligations.

03Check discounts

Confirm the benefit actually applied

A discount can lower the total only when it is available, eligible, and validated in the booking context.

Promotion

Eligible items only

A general promotion reduces only the items covered by its conditions. It may be active without applying to the entire cart.

Code

Accepted or rejected

An entered code may be rejected when its entry, status, or conditions do not allow it to apply to this booking.

Referrals

Previously earned credits

These credits come from earlier referrals and must already be associated with the customer record to affect the current calculation.

Survey

Separate wallet

Separate credits may already be associated with the customer record and apply when available and eligible.

Recalculation

The summary changes with the booking

The summary is recalculated when options, quantities, a code, a credit, or certain journey settings change.

Expected result

Adjustments remain identifiable

An active and applicable layer must be separate or identifiable in the summary. An inactive or ineligible layer must not appear as applied.

Server

The browser is not the final authority

In the documented journey, the server confirms or recalculates options, promotions, the minimum charge, fees, taxes, credits, and the final total before confirming the booking.

Diagnosis