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Client area FR
MapMyStaff Help Centre

Find what explains a package, price, or code

Choose the guide that matches your question: package, displayed total, code, metric, or scenario.

Choose a questionSearch all help content
01Understand the calculation

What may make up an amount

A simplified overview of the elements that may contribute to calculating an amount before it is confirmed.

  1. Starting pointPackage and options
  2. Depending on contextConditional rules
  3. If eligibleEligible benefits
  4. According to the accountConfigured taxes
  5. Before confirmationFinal revalidation

Order and eligibility depend on the rules configured for each benefit. Depending on the program and its configuration, eligibility may notably depend on a period, package, territory, or other documented conditions.

02Choose from 6 articles

Choose your objective

Select the category corresponding to your need to find the applicable rule or guide.

01 · Prepare

Configure the offer

Order of discounts and credits

Understand and document the order applied to discounts, credits, and rewards when calculating an amount or during the relevant confirmation.

Understand the order of discounts and credits
02 · Verify

Understand an amount

Understand the displayed total

Analyze the composition of a total, including configured taxes, possible travel fees, and a minimum-price adjustment when applicable.

Understand the displayed total

Code or benefit rejected

Verify eligibility criteria when a benefit is rejected. In documented journeys, the relevant codes, credits, promotions, and financial elements are rechecked server-side before confirmation.

Check why a code is rejected
03 · Interpret

Read and compare

Understand metrics

Understand the method used to read metrics and distinguish invoiced value from official accounting.

Document a metric

Compare scenarios

Compare scenarios built from a reference situation and adjustable assumptions. A simulated scenario is not a forecast.

Build a prudent scenario
03Application modules

Explore related pages to place packages, benefits, and scenarios in their usage context.

Appointment booking

The journey that notably connects the address, package, options, availability, and rules applicable to booking.

Explore appointment booking

Referrals

The rules governing codes, eligibility, and referral-reward attribution.

Understand referrals

Financial Dashboard

A view for reading metrics related to invoiced activities and interpreting them in context.

Explore the Financial Dashboard

Growth Simulator

A tool for comparing scenarios built from a reference situation and adjustable assumptions.

Compare growth scenarios
04Prepare support

Get help with a calculation

To help us reproduce the calculation, prepare the following information before contacting support.

Contact support
  • The customer or address involved
  • The package name
  • The selected options and quantities
  • The code or credit used
  • The calculation date
  • The expected result and observed result
  • A screenshot of the displayed summary