General promotion
It may be active or inactive, depend on a quantity threshold, apply to certain packages, and be calculated as a fixed amount or percentage.
MapMyStaff Help Centre
In what order should discounts, credits, and rewards be applied?
Distinguish discounts, credits, fees, adjustments, and taxes without assuming one stacking order applies to every configuration.
Immediate answer
No universal order to memorize
The sources describe a general calculation order, while stating that exact stacking depends on system logic and configured settings. Identify active layers and verify the final result instead of applying a universal priority.
01Distinguish the layers
Categorize financial elements
To understand the calculation, avoid grouping every adjustment under the vague term “discount.” Each layer has a distinct role.
Referee discount
A benefit associated with a valid referral code and applicable to the booking context.
Referral credits
Credits already associated with the customer record and separate from the code entered for the current booking.
Other configured credits
A separate wallet that may apply when the credit is available and eligible.
Minimum charge
A billing floor that may adjust the amount when applicable. It is not a discount.
Travel fee
A separate line that may be activated in certain contexts, particularly for exact one-hour time slots when this policy is configured.
Taxes
Separate configurable layers. MapMyStaff applies the settings entered by the business, but does not guarantee their compliance with applicable tax obligations.
02Check the calculation
Layers to find in the result
Use this list as a set of checks. Exact order and stacking rules may vary by configuration and must be confirmed by the revalidated calculation.
Server-side revalidation before confirmation.
03Check stacking
Stacking, eligibility, and displayed result
Stacking or non-stacking conditions depend on the program and configuration. Rules specific to referrals must not be generalized to all promotions.
Each program retains its own conditions
Caps, dates, blackout periods, or self-referral rules may belong to a specific program without applying to general promotions.
The browser is not the final authority
In the documented journey, the server confirms or recalculates packages, options, promotions, the minimum charge, fees, taxes, credits, and stacking rules before confirmation.
Adjustments must remain identifiable
The summary presents applicable adjustments separately or in an identifiable way so that the customer or an administrative team member can understand how the total is composed. An inactive or ineligible layer must not be shown as applied.
04Prepare for support
Get help with the calculation
If an item does not apply as expected, prepare a reproducible case before contacting technical support.
- The customer or address concerned.
- The package name, options, and quantities selected.
- The specific code or credit used.
- The date and time of the calculation or attempt.
- The expected result and the observed result.
- A screenshot of the displayed summary.
Did this answer resolve your question?
Modules and resources
Continue the diagnosis
Appointment bookingExplore appointment-booking rules
Review the validations that occur before confirmation.
ReferralsReview referral validationUnderstand the rules governing referral discounts and credits.
Displayed totalWhy is the displayed price different?A difference in how the total is composed?
Code rejectedWhy is a promo code rejected?Check the code entry, status, and conditions.